During an assessment for counselling, information about you, your partner and your relationship is taken in order to assess if couple counselling is an appropriate therapy for you both. This information collected face-to-face and is not collected through this website (eg via an online survey). Other information that you may be asked to give is, for example, when you use the Contact Me facility of this website, where you will be invited to give a name that your therapist can use to refer to you, an email address or telephone number so that we can return your enquiry.
Your personal information is kept on paper, not on computer, and in a locked cabinet. Should your information be included in any statistics (eg “number of people applying for therapy during a particular period”) your identity will be kept entirely anonymous and you will not be referred to specifically. We do not use your information in any “mailshot” form of software, and we will not use your contact information to advertise services. Nor will your information be passed on to anyone else. We do not use your information for marketing nor advertising.
We do not send unsolicited emails.
If we receive a message that has been sent using your contact address, we cannot know this, and we will respond as if all enquiries are legitimate.
We will only contact you whilst you are in therapy with us – for example to notify you of a change or cancellation of appointment. We may use your email address, telephone number or home address (by writing) as appropriate. After you have finished counselling we will not arbitrarily contact you again unless we have a very good reason to do so, or you have invited us to do so for a particular purpose (such as resuming counselling).
You may request that we specifically do not contact you.
We use a variety of methods to protect your information online. This includes the use of secure socket layers (SSL) which is a technology that encrypts your data as it is transmitted to our server. Also, we may use digital methods of encoding your information to protect your privacy – such encoding your information so that it cannot be identified. Your personal details that are kept on paper will be shredded after 7 years of ending therapy with us. The length of time is in case your therapist is required to refer to the casework (eg by law).
This website will store cookies into your browser in order to enhance your personal experience of the web site. This also allows us to monitor how our website is found and used so that we can spot any gaps (eg repeated search for information we have not yet provided).
Since 26th May, 2012, websites must inform their visitors what kind of cookies are stored in their browsers. GayCoupleCounselling.com uses Piwik to generate anonymous website statistics – this helps us learn if the information we offer on my website is being read, and helps us recognise if we need to modify any information so that it is current and helpful.
If your browser supports ‘Do Not Track’, and you have this switched on for this domain, Piwik has already stopped tracking your visit.
Alternatively, if you’re not using ‘Do Not Track’, to stop Piwik recording anonymous data about your visit use this form:
These matters will be discussed with you both when you come for an assessment for counselling.
Skype has a position on confidentiality which may effect some couples’ decision to participate in Skype video-conference couple counselling. A version of Microsoft (the owners of Skype)’s policy on Skype is here: http://memeburn.com/2011/07/microsoft-and-skype-set-to-allow-backdoor-eavesdropping/
GayCoupleCounselling.com’s web site and counselling services are only available to those 18 years and over. Children may read through the web site, but may not use my service. Should any person under the age of 18 apply use our services (i.e., by giving false information about their date of birth) requests for use of the service will be declined – though any contacts may be referred to the appropriate support services.